Gripfirm Royal Investment Ltd. is a company that is registered in the year 2007 March 7th under Corporate Affairs Commission (C.A.C.) to operate on various grand of services within the Nation Nigeria and beyond. Gripfirm Royal Inv. Ltd operates as investment advisory body, as a consultancy firm (Recruiting), Agent, Transport Company, and Operates under Oil and Gas sector, Gripfirm and Medpro Global Resources are in partnership as health facilitator and Licensed as Nutritionist etc. This is a company that has the welfare of her Employees/ Clients/Customers at heart. The company is hereby recruiting for the post of Graduate customer Service Representatives.
Job - Customer Service Representatives
Key Responsibilities and Accountabilities:
Provide a friendly, efficient and professional customer service experience using phone and email.
Deal with and respond to all customer contact received by phone and email in a professional manner within agreed service levels.
Produce reports as requested using relevant systems.
Provide operational, administrative and analytical support to the Operations Manager and any adhoc tasks that arise within the business environment
Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion
Person Specification:
· Must have previous customer service experience, minimum of one year.
· Must be a confident and strong communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party.
· Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease.
· Excellent written and verbal communication skills.
· Positive outlook to problem solving and a high degree of accuracy and attention to details.
· Strong interpersonal and organizational skills.
· Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency
Method of Application:
Interested and qualified candidates should forward their detailed CVs with the subject “CUSTOMER SERVICE REPRESENTATIVE” to gripfirminvestment@gmail.com
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